Solution for Bangalore Auto rickshaw menance

FYI Bangaloreans.

A short story!!!!
You are in a hurry to catch the train. You pack all your stuff and frantically run out in the hope of catching an auto. You come out and see 5 autos standing at the corner. You thank God and ask them – “Majestic chalogekya??” The Answer is “Rs 200 hoga!!”. “Kya?? It just cost Rs 100 till Majestic”. “Bahut rush hai sir!!”. You move on to the next auto, to try your luck and surprisingly, you have the same conversation “Bahut rush hai sir!!”. Finally you give up and bargain the price to Rs 170 and hope you don’t miss your train.

Sounds more than familiar??

You stand on the road and keep on asking the passing autos for a ride to your destination – if it’s not your day, the autos will not even bother to stop; if you’re a bit lucky they might actually slow down to hear your destination’s name and think for a second( I always wonder if they arecalculating their net profit) and then speed away. However if you are more lucky, the auto guy might actually quote you an exorbitant price and then speed away. But if it’s your extremely lucky hour of the day, you might end up getting an auto which is ready to take you to the destination at meter price.

After years of feeling used, I set out to find the answer for this misery – was there no government system that could bring these auto guys to justice? As a citizen, how can I express my concern?

This search took me to the Koramangala RTO office (BDA complex) and to mysurprise i found that there did exist a government system which i believe 99.99% of Bengaluru is unaware of !!

The System Note the vehicle number (KA-XX-YY-ZZZZ) and email the details to transcom@kar.nic.in , Based on the prefix XX (for example KA-01), complaint will be sent to one of the ten RTO offices in Bangalore and adjacent taluk areas.

Alternatively, one can also call these offices at the number given below based on the vehicle number prefix and directly lodge a complaint.

Vehicle Prefix (KA-XX) Bangalore location Phone number
* KA-01 Koramangala 080-25533525

* KA-02 Rajajinagar 080-23324104
* KA-03 Indiranagar 080-25254310
* KA-04 Yeshwantpur 080-23376039
* KA-05 Jayanagar 080-26630989
* KA-41 Gyanabharthi 080-28602833
* KA-50 Yelahanka 080-28561366
* KA-51 Electronic City 080-25735522

* KA-52 NeelaMangala 08234-285598
* KA-53 KR Puram 080-25617951

Once the complaint is received at the corresponding office, a notice is issued to the address of the vehicle’s registered owner, requiring him/her

to turn up at the RTO office within 7 working days. Every RTO has about 10 IMV’s (Inspector of Motor Vehicles) who seize the vehicles which don’t report to the RTO.

The penalty levied from the auto-waalas is rs.100 under section 200.

The various offences among others for which one can lodge a complaint
* Refusal to come to destination (Any destination!!!)
* Demanding excess fare
* Using rough language
* Cheat the public, for e.g. taking longer routes.

* Faulty Meter

There is also a helpline number – 080-22353785 available Monday – Saturday from 10:00 am – 5:30 pm on which one can call to lodge complaints.

The numbers speak for itself I was shocked when I found that the Koramangala RTO office received only 5 complaints a month. With over 1,00,000 autos plying on Bangalore roads, shouldn’t it be like 5 complaints a minute?

So, will our impatience always have to take a backseat? Can something be done to improve/compliment the system to make it more effective? Will we get a better platform to raise our voices democratically?

Good Luck Guys

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About Fahim
Structural Design Engineer M.Tech (Structures)

10 Responses to Solution for Bangalore Auto rickshaw menance

  1. mayur says:

    this is very informative fahim i hope people take advantage of this especially expats

  2. Pingback: Tweets that mention Solution for Bangalore Auto rickshaw memance « Fahim's Blog -- Topsy.com

  3. Thanks alot for the information!…it my turn to have vengeance now! 😛

  4. Keerthi says:

    Brilliant one fahim! gud job & keep it up…incident like d one dat u just narrated happens to almost each one of us…many of these guyz have no sense of honesty watsoever…now we will definitely know wat to do n future if we cum across such a situation…

  5. Rajesh says:

    Hi Fahim,

    I did this many a times in Delhi and I was even informed by authority the outcome of any complaint that I lodged. Everyone should be made aware of these informations.

    regards
    Rajesh

  6. Fahim says:

    @mayur hey u can retweet the info so that others can also get aware of this.
    @Tejaswi I hope u dont have to use the services as out autorickshaw guys do their job sincerely thinking it as a service to community.
    @Rajesh hope the bangaloreans benefitfrom this and the Bangalore traffic police shows some actions as the Delhi police.

  7. Staged Auto Rickshaw Accident in Bangalore says:

    Yesterday we were leaving for dinner at around 9 pm and had to take a U turn in front of SPAR Market, Bannerghatta road, near diary circle, Bangalore. When we were taking the U turn suddenly an Auto Rickshaw tried to overtake us from the left on the U turn and banged into us. We drove our car towards the side of the road, and while doing this, the auto driver parked his auto in front of our car and then 3 auto drivers from the same auto came and started fighting. They staged this accident and started fighting with us to get money from us.

    First they tried to snatch the car key, some how we avoided this from happening. then they tried to beat my friend who was driving the car, they used abusive language, and when we asked what happened to your auto show us, they said the auto had a patient and now its gone to a hospital to drop the patient.

    So they literally staged this accident, removed the auto from the scene and we did not get a chance to even note down the auto number to do a formal police complaint.

    Now came the worse part they started demanding Rs 8000 or else they threatened to smash our car, one of the auto driver picked up bricks from the footpath and was about to smash our car. My friends had to literally pull the driver back to avoid him doing this and we had to resort to negotiation with these bastards.

    When we said we will go to police, they said they are also happy to go to them because they will be able to claim insurance to get their auto repaired. Now this is why they removed the auto from the accident place, so that if we go to the police they can show some other badly damaged auto to claim insurance.

    Not only this they threatened us that they will follow us and get more auto drivers to beat us up. One auto driver even threatened to kill our kids.

    While all of this was happening in the middle of the busy Bannerghatta road, for around 30 minutes, none of the public came for our help. Public were simply sitting in their vehicles and honking badly.

    Finally the bastards wanted 5000 Rs for settlement else they will smash our car and leave the place as if nothing happened. we were helpless and had to cough up the money. we finally ended up paying money to these fellows.

    Moral of the story is. There are criminal auto drivers in bangalore, not only do the auto drivers cheat innocent public, but also cheat people driving other vehicles. I have been cheated 8/10 times by auto drivers in terms of fare. And I have stopped using autos all together.

    My friend now keeps pepper spray in the car so that he can use it when confronted by criminal auto drivers.

    • vinod says:

      Almost exactly same thing happened to someone I know as well. He had a baseball bat in his car. Took it and confronted the auto drivers, and replied in their own language. They backed off. However, he knew the local language. Yes, pepper spray is a good idea.

  8. anonymous says:

    Yesterday I caught an auto near majestic and wanted to goto diary circle. The auto fellow asked for 1 and half meter charge and as many fellows refused to come and I was in a hurry i boarded the auto. when I reached diary circle the meter had run Rs 200. ideally it is 60 to 70 Rs. Then with much argument the auto driver started abusing me and persisted me to pay 1 and half. I paid him Rs 500 note, and was expecting change from him. he bent down to take a look at the meter and started asking me to give Rs 300. I said i paid him Rs 500 for which he showed me a Rs 10 note in his hand. Gosh ! my Rs 500 note vanished in thin air. The driver had pocketed my Rs 500 note and said that I gave him Rs 10. Long battle of argument then i was left with no other option but to pay him Rs 300 again. In all he cheated me 800 Rs. This was my worst night mare. Lost 800 Rs, my peace of mind and I had less money with me to sustain the entire week. Auto reg number is KA05 – D- 5890

    I have sent an email to the RTO here are the email ids for the benifit of others

    addlcptrafficbcp@gmail.com,
    acat@kslmd.com,
    clm@kslmd.com

    Hope this helps. One other thing is to stop using autos and catching BMTC buses. I’ll try to avoid autos now onwards. Hope you all do the same.

  9. vinod says:

    BMTC!! Ever heard of it?? I will never understand why Bangaloreans, especially people from North India (Sorry, no regionalism intended, but it is a fact) totally refuse to take buses, even with the large number of Volvos! It has been almost 6 months since I have taken an auto. DO NOT TRAVEL BY AUTOS unless it is absolutely necessary. Let the b***** and their families starve!!

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